Terms and conditions


Welcome to the website of MEDICALTOUR.IT by Ogma, Via Pietro Adami 51, 00168 Rome, Italy (hereinafter referred to as “MEDICALTOUR.IT”), and thank you for using MEDICALTOUR.IT’s services (“Services”).
By using MEDICALTOUR.IT’s Services, you as the user (“User”) are agreeing to these General Terms and Conditions (the “Terms”). Please read them carefully.

1. General provisions
1.1 The use of this website, run by MEDICALTOUR.IT, is subject to the following conditions.
1.2 These Terms constitute a contractual agreement between User and MEDICALTOUR.IT regarding the use and registration on the website as well as the publication of information on the latter. Different and distinct will be the service conditions applied to the User / Customer who requires MEDICALTOUR.IT to carry out a brokering business to move to Italy to receive medical care. The User shall print and retain a copy of the above conditions. The acceptance of these conditions is provided with the mere fact of surfing the web pages.
1.3 It is stated that they are subject to updates and changes without prior notice. The access after the modification entails the full acceptance of the new terms of use by the User.

2. Scope of MEDICALTOUR.IT’s Services
2.1 MEDICALTOUR.IT is a service platform which purpose is the provision of a marketplace for medical service providers including but not limited to hospitals and clinics (“Providers”).
2.2 MEDICALTOUR.IT provides additional services to the User, each at an individual cost, including but not limited to case management, transfers, medical record translation, on-site medical interpreter, remote second opinion, organization of visa and accommodation of companion.
2.3 MEDICALTOUR.IT does not refer the User or other patients to specific Providers but only provides information about Providers based on the User’s needs, i.e. time frame of availability, geographic area, medical needs, etc. Thus, the User will not be allocated to any Provider but will instead be provided with a list of Providers (including the name, address, specialization, etc.) of which the User can choose one and book an appointment with.
2.4 MEDICALTOUR.IT discloses details and information on Providers based on data provided by the Providers and curated from online and offline information. Although MEDICALTOUR.IT uses reasonable skill and care in performing all information provided, nor can it be held responsible for any errors (including manifest and typographical errors), inaccurate, misleading or untrue information provided by the Providers or non-delivery of information by the Providers. The website does not constitute and should not be regarded as a recommendation or endorsement of the quality, service level or qualification of any Provider.
2.5 MEDICALTOUR.IT channels and thereby facilitates the communication between the User and Providers. In particular, MEDICALTOUR.IT provides different forms the User may use in order to enquire about the Provider’s medical services. Anyhow, MEDICALTOUR.IT does not assume any obligations or liabilities vis-a-vis the User out of a contract concluded between a Provider (or another third party) and the User.
2.6 MEDICALTOUR.IT does not provide medical services itself. The information provided on MEDICALTOUR.IT’s website including the information provided by the Providers and other third parties cannot replace a medical consultation or a medical examination and shall not be used to independently decide whether to commence or terminate a medical treatment.

3. Conclusion of Contract
3.1 The use of MEDICALTOUR.IT’s Services requires the User to provide personal contact details in order for MEDICALTOUR.IT or Providers to be able to assist the User with the medical travel facilitation services. The User will have to:
(i) provide his/her full name and phone number, email address and
(ii) agree to these Terms and
(iii) to MEDICALTOUR.IT’s privacy policy (“Privacy Policy”).
3.2 MEDICALTOUR.IT’s Services are free for the User. These basic Services consist in:
supply of information about Providers based on the User’s needs;
supply of information about the tourist sites close to Providers and the available tourist packages that the User can order as additional service;
our team available in chat 24h/24 and 7d/7 for all User’s inquiries about MEDICALTOUR.IT’s Services;
first contact and start of administrative practice with a Provider not included in MEDICALTOUR.IT’s network that the User can report.
3.3 The User can, however, solicit additional personal or logistical support or order other additional services for an extra charge. Before ordering a Service for which a charge applies, the exact charge amount will be communicated to the User who will be able to decide whether or not to confirm the order.
3.4 With the placement of an order, the User does submit a binding offer to MEDICALTOUR.IT for the conclusion of a contract concerning the requested Service. The User will then receive a confirmation email regarding the receipt of the electronic order which constitutes the binding acceptance of the order.
3.5 The User may request to remove their submitted personal, specific personal and medical data from MEDICALTOUR.IT databases at any time by sending an email to This email address is being protected from spambots. You need JavaScript enabled to view it.. In compliance with the Privacy Policies, MEDICALTOUR.IT will delete or block the personal data and specific personal data of the User as soon as the User has requested to do so. However, for the purpose of being able to trace and document the history of inquiries of the User or Providers in the event of any legal disputes related to Providers contacted by the User via MEDICALTOUR.IT’s platform, MEDICALTOUR.IT will keep the first and the last name of the User and his or her email address. MEDICALTOUR.IT will not use this data for any other than the aforementioned reason, in particular not for any promotional purposes, after such a request from the User.
3.6 Any User who is a consumer shall be entitled to withdraw from the contract in accordance with Section 15.

4. Additional Services
4.1 MEDICALTOUR.IT also provides Additional Services that the User can purchase in order to streamline their medical trip organization. Each service has a different cost that will be informed by MEDICALTOUR.IT once the User selects these services from the Estimate section on the website. MEDICALTOUR.IT reserves the right to update the prices for Additional Services at its discretion and will display these prices in the Estimate section on the website.
4.2 The Additional Services may include but are not limited to the following:
a) MEDICALTOUR.IT Personal Assistance package. This service of case facilitation includes:
full case management with a dedicated Care Team member who will assist the User with their needs from inquiry to treatment to the postoperative care,
24 hour response to the inquiry,
possibility to compare prices through the provision of multiple personalized treatment plans
priority appointment scheduling,
secure payment due to MEDICALTOUR.IT acting as a guarantor for any deposits paid toward the costs of the User’s medical treatment.
b) Airport-Hotel-Hospital Transfer. This service includes a car service and chauffeur to connect you to the airport, the hospital, and/or the hotel. For more complex transportation needs, MEDICALTOUR.IT also offers discounted package rates which are available upon request.
c) Visa Service. This service covers the provision of an invitation letter, which is often required in order to obtain a medical treatment visa. This fee does not cover any extra charges which will have to be payed directly to the embassy.
d) On-Site Dedicate Interpreter. This service, paid on hourly basis, includes an experienced interpreter who will accompany the User and his/her accompanying person in all places and situations outside and inside the hospital to support any communication with the locals and between medical staff and the User. This Service can be booked for minimum two hours. Medicaltour.it offers discounted rates for dedicated interpretation exceeding 8 hours.
e) Logistical Assistance. This service provides support with finding and booking travel and accommodation at the destination of treatment. A MEDICALTOUR.IT Care Team representative will present the user with travel and/or accommodation options with their prices. MEDICALTOUR.IT does not provide the travel or accommodation services. The costs of the actual accommodation and/or flights are paid by the travelling User.
f) Custom A-to-Z Concierge Package. All-inclusive service package, which includes flights and accommodation booking. The contents and price of the package will be discussed with the User and all conditions will be provided with booking the package.
g) Remote Second Opinion. MEDICALTOUR.IT can organize a review of the User’s medical files by a specialist doctor with the purpose of getting a second opinion regarding the current medical diagnosis of the User. The outcome of a second opinion service is a report written by the selected specialist.
MEDICALTOUR.IT Remote Second Opinion service includes facilitation of the process of identifying the specialist, the exchange of the medical files and the transfer of the final report to the User.
4.3 The prices of the Additional Services are listed under the Estimate section on the Home page of the website. Should the User choose to purchase those Additional Services, MEDICALTOUR.IT will require advance payments by the User to MEDICALTOUR.IT which MEDICALTOUR.IT will use to purchase the Additional Services on behalf of the User directly from the provider of the Travel Services or an intermediary (“Travel Service Provider”).
4.4 MEDICALTOUR.IT will not provide the respective Travel Services itself but only assists the User in booking the respective Travel Services carried out by the Travel Service Provider. Thus, the respective agreement will only be concluded between the User and the Travel Service Provider and any declarations, queries or claims regarding the Travel Service(s) should be addressed directly towards the Travel Service Provider.
4.5 By making a booking with a Travel Service Provider, the User accepts and agrees to the relevant terms and conditions of the Travel Service Provider (inter alia, the Travel Service Provider’s cancellation and refund policies). The terms and conditions of the Travel Service Provider are made available by MEDICALTOUR.IT via the Terms & Conditions in the Estimate section. Should the User wish to review, adjust or cancel the Travel Service once the booking is made, he or she should revert to MEDICALTOUR.IT at This email address is being protected from spambots. You need JavaScript enabled to view it. and follow the instructions from there.

5. Second Opinion
5.1 MEDICALTOUR.IT provides Second opinion services upon request submitted by the User. A second opinion is an evaluation of User’s current and past condition(s), medical history, diagnosis, and treatment plan by a medical specialist. It is not a substitute for primary care. The service provided through the portal varies by condition of the User. The User should have obtained primary care from a local medical professional before using MEDICALTOUR.IT Second Opinion.
5.2 The User agrees and accept that:
(i) the diagnosis received is limited and provisional;
(ii) the second opinion is not intended to replace a full medical evaluation or an in-person visit with a physician;
(iii) the medical professionals providing services through this portal do not have important information that is usually obtained through a physical examination; and
(iv) the absence of a physical examination may affect the medical professional’s ability to diagnose your condition, disease or injury.
5.3 The User can choose to see the second opinion physician in person upon their availability if the medical case cannot be judged remotely even by obtaining all the necessary medical records.
5.4 The purpose of the service provided by MEDICALTOUR.IT’s Second Opinion is to give the User access to additional information and medical evaluation via Doctors in MEDICALTOUR.IT’s network of Providers. A Second Opinion ranges to all major medical specialties in MEDICALTOUR.IT’s website, including but not limited to general surgery, orthopedics, cardiology, oncology, neurology, dentistry, ophthalmology and gynecology. In the case that MEDICALTOUR.IT does not have the right specialist in the Provider’s network, the User agrees that MEDICALTOUR.IT contact third parties outside of MEDICALTOUR.IT’s network of Providers.
5.5 By requesting any service through the portal, the User authorizes MEDICALTOUR.IT to collect the User’s medical records, store those records, and transmit them to the physician or physician’s appropriate for the User’s case. The User agrees that the Second Opinion will not be used in any legal dispute including but not limited to litigation, arbitration, claim for disability benefits, claim for worker’s compensation and/or malpractice claims. The User can provide medical records on behalf of a third party, by prior notification to MEDICALTOUR.IT that
(i) the third party is a family member of the User,
(ii) the User has prior consent from the third party to represent him and
(iii) the third party is not able to send a request via the portal by him/herself.
5.6 The information provided to MEDICALTOUR.IT including the information provided by the Providers and other third parties cannot replace a medical consultation or a medical examination. The information shall not be used to independently decide whether to commence or terminate a medical treatment.
5.7 The User shall provide MEDICALTOUR.IT current and accurate identification, contact and other information to verify User’s identity and eligibility. The User is responsible for maintaining the accuracy and completeness of this information, and certifies that the information provided is true and accurate.
5.8 The User agrees that MEDICALTOUR.IT may at any time review the User’s medical records from prior to and after your interaction with the portal, and any records created as a result of services received. MEDICALTOUR.IT may request additional medical records, including records pertaining to care the User received after receiving the services. MEDICALTOUR.IT may review these records to better understand the course of treatment for User’s condition(s) including information regarding outcomes and costs, and to improve treatments and recommendations.
5.9 Upon the reception of the complete and accurate documentation, MEDICALTOUR.IT will gather the User’s medical records and will create a Medical Case file. In accordance to the information provided, MEDICALTOUR.IT will match the User’s Medical Case file with up to 3 different Doctors in MEDICALTOUR.IT’s network of Providers, according to the specialty which the User diagnosis falls under. The User can choose which physician will provide the User with a second opinion report from the up to 3 Doctors shortlisted by MEDICALTOUR.IT; otherwise, if the User checks the box „I agree to leave the choise of the Doctor to MEDICALTOUR.IT“, the choise will be made by MEDICALTOUR.IT on the basis of criteria such as the number of second opinion provided and the user reviews. MEDICALTOUR.IT will then collect the complete medical records in accordance to the Doctor’s needs to provide a Second Opinion. MEDICALTOUR.IT will confirm the User via email once the full Medical Case file is ready to be sent and will forward the information to the Doctor chosen by the User or by MEDICALTOUR.IT. Within 72 working hours of receiving the complete documentation from the User, the User will receive a Second Opinion report via email with the Doctor’s opinion on the User’s condition(s).

6. Payments, Deposits and Down Payments
6.1 MEDICALTOUR.IT processes all payments made through its platform via a third party payment provider.
6.2 In order to secure a booking with a Provider or the time of a treating physician, MEDICALTOUR.IT may require the User to provide a Credit Card Deposit (“Deposit”) or a Down payment (“Down Payment”), on behalf of the selected Provider. MEDICALTOUR.IT will process the transaction and will hold it for the Provider in a non-interest-bearing trust account.
6.3 When making an appointment with one of the Providers, the User may be asked to provide his or her credit card for capturing a Deposit. However, MEDICALTOUR.IT will only authorize the third-party payment provider commissioned for the handling of payments to collect the respective amount from the credit card account the User identified in his or her purchase order, if:
(a) A cancellation fee payable to MEDICALTOUR.IT applies (Section 7) or
(b) A deposit is required with regard to the respective treatment (Section 6.4).
6.4 Certain treatments or Providers may require a Down Payment to be made by the User. The respective amount and the cancellation policies will be displayed in the confirmation email.
6.5 MEDICALTOUR.IT will communicate and charge the respective Down Payment amount to the User and keep the Down Payment in its non-interest-bearing trust account until:
(a) Either the User cancels the treatment (Section 7), or
(b) The Provider has requested the Down Payment from MEDICALTOUR.IT and the Provider has informed MEDICALTOUR.IT about the net amount of any prospective invoice issued to a User
6.6 The Down Payment will be refunded for good cause in full if:
(a) A physician determines that the User is not eligible for the treatment (the User should provide MEDICALTOUR.IT up to two (2) weeks after cancellation, a physician’s certificate stating the User’s non-eligibility to treatment);
(b) A physician determines that the User is not eligible for travel (the User should provide MEDICALTOUR.IT up to two (2) weeks after cancellation, a physician’s certificate stating the User’s non-eligibility to travel);
(c) In case of natural catastrophes such as earthquakes or wars or
(d) In case of death (automatic cancellation).
6.7 If the User fails to cancel the appointment and none of the cancellation for good cause policies applies, MEDICALTOUR.IT will charge a cancellation fee from the respective Down Payment made by the User. The respective cancellation fee will be displayed in the confirmation email.

7. Cancellation Policy
7.1 The following cancellation clauses should apply if the User decides to cancel giving no further explanation to MEDICALTOUR.IT:
(i) The User may cancel the treatment free of charge at the latest 15 days prior to the appointment.
(ii) Should the User cancel the treatment 8 to 14 days prior to the appointment, a cancellation fee of EUR 25.00 applies.
(iii) Should the User cancel the treatment up to 7 days prior to the appointment or should the User not show up at the appointment, a cancellation fee of EUR 50.00 applies.
7.2 The User may cancel the treatment free of charge if:
(i) A physician determines that the User is not eligible for the treatment (the User should provide MEDICALTOUR.IT up to two (2) weeks after cancellation, a physician’s certificate stating the User’s non-eligibility to treatment);
(ii) A physician determines that the User is not eligible for travel (the User should provide MEDICALTOUR.IT up to two (2) weeks after cancellation a physician’s certificate stating the User’s non-eligibility to travel);
(iii) In case of natural catastrophes such as earthquakes or wars; or
(iv) In case of death (automatic cancellation).
7.3 The User may reschedule the treatment free of charge if:
(i) The User may reschedule the appointment up to three (3) times and up to three (3) days prior to the appointment.
(ii) Should the User reschedule the appointment later than three (3) days or should the User not show up at the appointment, the cancellation fee of EUR 50.00 applies.
7.4 The User may cancel the Additional Services up to 14 days after the purchase, as long as the Services have not been rendered by the Provider or the MEDICALTOUR.IT Care Team. When a User wishes to cancel Additional Services provided by a third party provider the Terms and Conditions of the third party provider apply.
7.5 If the User wishes to review, cancel or reschedule his or her appointment, the User should revert to the confirmation email and follow the instructions therein. Notes regarding the cancellation or rescheduling of an appointment should name the full name of the User, the respective Provider, the treatment as well as the date and the time of the treatment and should be submitted by email to: This email address is being protected from spambots. You need JavaScript enabled to view it.
7.6 Any User who is a Consumer shall be entitled to withdraw from the contract in accordance with Section 13.

8. Rating Systems
8.1 Certain types of forums are set-up on MEDICALTOUR.IT’s website enabling the User
(i) to provide information in order to review the services of Providers and to exchange experiences and opinions with other users,
(ii) to evaluate Providers by way of a rating system and
(iii) to give recommendations to MEDICALTOUR.IT, other users or Providers. These Rating Systems reflect personal perceptions, experiences and assessments of the Users. The User has no right to use or to the flawless functioning of the Rating Systems and MEDICALTOUR.IT may shut down the Rating Systems at any time or interrupt the service.
8.2 The User shall only rate services of Providers or other third persons that he or she has personally used. The User is prohibited from making any ratings in a user forum provided by MEDICALTOUR.IT, if they contain untrue facts, are defamatory or if they are not permitted by law.
8.3 In the event of a violation of User’s obligation pursuant to Section 9.2, MEDICALTOUR.IT is entitled to delete the respective ratings and - while taking into account the relevant User’s legitimate interests - to block the User’s account temporarily or permanently.
8.4 The User agrees to the long-term storage and publishing of his or her ratings made in the forums, irrespective of a termination of User’s registration with MEDICALTOUR.IT.

9. User’s Obligations
9.1 The services of MEDICALTOUR.IT are available to individuals who are 18 years or older. The User is entitled of using MEDICALTOUR.IT’s Services on behalf of a third person below the age of 18, and shall inform MEDICALTOUR.IT of any activity performed on behalf of the afford-mentioned third person.
9.2 The User shall only provide true and up to date information to MEDICALTOUR.IT, Providers or other third persons on this website or in connection with Services rendered by MEDICALTOUR.IT.
9.3 In the event of a violation of User’s obligation pursuant to Section 10.2, MEDICALTOUR.IT is entitled to delete the respective information and while taking into account the relevant User’s legitimate interests - to block the User’s account temporarily or permanently.
9.4 Please refer to Section 9.2 with regard to User’s obligations in connection with the Rating Systems.
9.5 If a claim is made by a third person against MEDICALTOUR.IT due to a culpable violation of User’s obligation pursuant to Sections 9.2 or 10.1, the User is obligated to indemnify MEDICALTOUR.IT against third parties' claims as well as against costs which may be incurred by MEDICATOUR.IT as a result of an appropriate legal defence. The right to claim further damage compensation remains unaffected.

10. Liability of MEDICALTOUR.IT for own services
10.1 Other than as expressly set out in these Terms or additional terms, MEDICALTOUR.IT does not make any promises or quality declarations about the Services rendered by it and does not grant any guarantees regarding those Services.
10.2 Unless stated otherwise in Sections 11.3 and 11.4, MEDICALTOUR.IT is only liable in the event of a deliberate act or gross negligence.
10.3 With regard to claims arising from injury to life, body or health, MEDICALTOUR.IT is also liable for mere negligence.

11. No Liability for Services of Third Persons
11.1 MEDICALTOUR.IT accepts no liability for the correctness, completion and up-to-dateness of any information provided by Providers or any other third parties on MEDICALTOUR.IT’s website. As a service Provider, MEDICALTOUR.IT is only responsible for its own content that is held for use on MEDICALTOUR.IT’s website. MEDICALTOUR.IT is not obligated to monitor transferred or stored external information or check said information for circumstances that point to unlawful activity. Irrespective of this non-responsibility, MEDICALTOUR.IT’s obligations to remove or block the use of information in accordance with other legal provisions shall remain unaffected.
11.2 This website contains links to third-party websites. Those websites to which this electronic link refers are not under the control of MEDICALTOUR.IT, therefore the latter does not take any responsibility for the content of such websites, their terms of use or privacy policies. MEDICALTOUR.IT provides the User with such links for convenience but does not automatically imply endorsement, sponsorship, or affiliation with the website to which the link is addressed. The linked websites are owned by independent vendors or service providers who manage them in a completely independent way and therefore MEDICALTOUR.IT can not ensure that the User will remain satisfied with their services. It is appropriate for the User to carry out all the checks he may deem necessary before commencing any transactions with such third parties, in the same way he / she shall consult the privacy terms and privacy policies of these websites prior to their use, taking any and all risks.

12. Data Protection
12.1 For the Services provided by MEDICALTOUR.IT, it is necessary to collect, process and use personal data which requires the prior consent of the User.
12.2 The data that will be provided at the time of the registration will be the subject of the treatment described in the information provided by the Legislative Decree n. 196/03 which will be submitted to the User before the registration process. In order to integrate or modify his / her personal information, the User agrees to provide true and strictly necessary information to enjoy the services provided by MEDICALTOUR.IT.
12.3 The User may use this website and the information on it only for the User’s non-commercial, personal purposes.
12.4 MEDICALTOUR.IT is entitled to use the information, inquiries and communications (e.g. to and with Providers) provided by the User or contributions made by the User in forums et cetera for MEDICALTOUR.IT’s business provided that this use shall comply with the applicable data protection regulations.
12.5 Please refer to MEDICALTOUR.IT’s Privacy Policies explaining under which circumstances User’s data are collected, processed and used when using MEDICALTOUR.IT’s Services.

13. Intellectual property
13.1 All content of MEDICALTOUR.IT’s website is protected by copyright and intellectual property rights and partially originated from third parties. All intellectual property rights in the website (including text, graphics, software, photographs and other images, videos, sound, trade marks and logos) are owned either by MEDICALTOUR.IT, the Providers or third parties. When using the Services, the User is not granted with any licenses of MEDICALTOUR.IT’s intellectual property rights with respect to Services rendered and information provided by MEDICALTOUR.IT. Any utilisation not permitted by the copyright law requires advance written approval from MEDICALTOUR.IT. Downloads and copies of content from MEDICALTOUR.IT’s website are only allowed for private and non-commercial use.

14. Validity and Change of the Terms; applicable law; venue
14.1 Only MEDICALTOUR.IT’s Terms shall apply regarding the use of MEDICALTOUR.IT’s website and its Services by the User. The User’s general terms and conditions or similar regulations are herewith expressly rejected.
14.2 These Terms remain in force until they have been changed or terminated by MEDICALTOUR.IT. If the User does not consent with these Terms, he or she has immediately to cease the use of the Services and the User is obligated to terminate his or her user account.
14.3 MEDICALTOUR.IT may modify these Terms or any additional terms that apply to specific Services rendered by MEDICALTOUR.IT. MEDICALTOUR.IT will make available a notice of modifications to the Terms on this website. MEDICALTOUR.IT will make available a notice of modified additional terms in the applicable Service. Changes will not apply retrospectively and will become effective not earlier than fourteen (14) days after they are posted. However, changes addressing new functions for a Service or changes made for legal reasons will be effective immediately. If the User does not agree to the modified terms for a Service, he or she has to discontinue the use of that Service.
14.4 If there is any inconsistency between the Terms and the additional terms valid for specific Services rendered by MEDICALTOUR.IT, the additional Terms will prevail to the extent of the inconsistency.
14.5 This website is managed by MEDICALTOUR.IT from an office in Italy. The law applicable to the relationships arising from the use of the service is the Italian one, in the light of which the present conditions of use will also have to be interpreted. All disputes between the User and MEDICALTOUR.IT are reserved to the exclusive jurisdiction of the Rome Forum. Anyone who decides to visit this website from other places does it at their own risk and is responsible in compliance with local legislation, including legislation on the transmission of technical data exported from Italy or from the country where the User resides.
14.6 If the provisions of this Agreement are found to be invalid or unenforceable, they will in any case be interpreted in such a way as to reflect the common intentions of the parties in accordance with the remaining provisions of this Agreement.

15. Consumer’s right to withdraw from contract
15.1 Consumers are entitled to withdraw from the contract within a fourteen (14) days period without stating any reason by express declaration (e.g. letter, email). The period commences upon the conclusion of the contract. The consumer may use the “Standard Form Right of Withdrawal”. However, the use of the form is not mandatory. [The consumer may fill out and submit the “Standard Form Right of Withdrawal“ also electronically. In this case, MEDICALTOUR.IT will immediately confirm receipt of the withdrawal electronically (e.g. via email).]
Dispatch within this period shall be sufficient to meet the deadline and shall be addressed to:
Email: This email address is being protected from spambots. You need JavaScript enabled to view it.
Address: MEDICALTOUR.IT OGMA, Via Pietro Adami 51, 00168 Rome, Italy
Phone: +39 0831 518746
Fax: +39 0831 518746
15.2 In the event of effective withdrawal, MEDICALTOUR.IT will refund all payments received, including delivery charges (except for additional costs incurring from the consumer’s choice of a different delivery method than MEDICALTOUR.IT’s standard delivery method), immediately but not later than 14 days from the date MEDICALTOUR.IT received the consumer’s declaration of withdrawal. Return payments by MEDICALTOUR.IT will be credited to the credit card the consumer used when ordering the goods unless expressly agreed otherwise. Under no circumstances, MEDICALTOUR.IT will charge the customer any expenses for the refund.